Frequently Asked Questions
On the web we come across lots of useful and some 'not so useful' information. However the attached FAQ's, when considering embarking on the design and development of a website, may be a good guide to the basic items to consider whether developing your website from scratch or redesigning an existing site. If this doesn't answer your questions just give us a call and we will try to help.
Choosing a Domain and Hosting Packagekeyboard_arrow_up
Great domain names say so much while saying so little. In addition to being memorable, a domain name needs to accurately reflect your brand’s voice and be nearly impossible to misspell. Finding the right name for your brand is crucial, because incorporating a combination of SEO, simple spelling, and brand identity into the domain name leads to a higher chance of being located in search engine results. Simply put, businesses that are easily accessed online get more customers. When comparing hosting packages, it’s vital to consider the nature of your website and business. Will the website be media-rich, with loads of pictures, videos, and presentations? Do you have technical support in-house, or do you need reliable, responsive support from your hosting provider? Also think about the amount of traffic your website will receive. Does the hosting company offer scalable solutions? What backup, security, and additional features are offered?
Backend Services CMS (Content Management Systems - Software)keyboard_arrow_up
It’s impossible to develop a great website without a functional program taking care of the backend. If you think of your website as a car, you can understand why. When friends see your shiny new sports car, they look at the sleek paint job, glistening tyres, and luxurious leather seating. In the world of websites, this equates to the part of your site a user experiences directly. Just like the powerful engine in your sports car, the backend of your website is where the magic really happens. Without strong backend services, your website won’t be able to “wow” your guests. Similarly, a sports car without an engine is rendered useless.
Clean Designkeyboard_arrow_up
One of the most important things to remember during the process of website development is to create a clean, appealing design. A quality design is attractive and easy to read with intuitive navigation. Most importantly, a clean design helps viewers focus on the value of your brand and content instead of distracting graphics and large amounts of text. Often, customers associate website designs with the quality of a particular company or product. Hence, a clean design is vital to providing a positive user experience that encourages customers to return.
Brandingkeyboard_arrow_up
Branding is important to all businesses, both large and small. The design and placement of your brand’s logo contributes to a viewer’s overall opinion. Professionally designed logos successfully catch the customer’s eye and provide a clear picture of the brand’s unique voice. Choose a location on your site that is readily visible to visitors, such as the upper left corner, since this is where the eye naturally begins to scan a website. To further solidify your brand’s identity, consider using the same logo on packaging, print advertising, and branded apparel. When a business is consistent with branding, it provides customers with an integrated and memorable brand experience.
Functionalitykeyboard_arrow_up
When thinking about functionality, there are a few matters to consider. Namely, is the website functional in the literal sense? Are there loading issues or broken links? Are the site’s security features adequate for your business’s needs? In addition to these operational issues, it’s crucial to view your website’s features from the user’s perspective. Are the contact forms, surveys, and customer feedback sections of your site working properly? One or all of these functional issues can prompt a customer to leave your site.
Navigationkeyboard_arrow_up
If a website is confusing and difficult to navigate, your customers may leave and never return. To increase the efficiency and appeal of your site’s navigation, conduct an in-depth site review as if you are a new visitor. Note the navigation streams that make sense and those that do not. One way to improve a visitor’s ability to navigate your site easily (and help search engines crawl your site) is to add a site map. Furthermore, streamlining navigation by eliminating unnecessary or underperforming pages may decrease load time while improving the quality of your brand’s online presence.
Integration with Social Mediakeyboard_arrow_up
Integration with social media is no longer a novelty – it’s a requirement. As technology makes information sharing more convenient, businesses lacking social media integration fail to take advantage of what has been likened to modern day word-of-mouth advertising. Social media provides a venue in which customers can promote your brand, provide reviews, and stay in-the-know about your company’s latest news. Written and visual content, including product images and branded video, are easily distributed on platforms like Facebook, Twitter, Pinterest, and LinkedIn with the addition of social sharing buttons on your website.
Usabilitykeyboard_arrow_up
Websites that are easy to use are more likely to garner customer interest and encourage business. Usability can be increased by displaying product and service information in a clear, concise manner. Make sure your website has all the features a customer would need for the site to be easily accessible. If a viewer is reading your blog and wants to subscribe to an email newsletter, do they have to hunt for the opt-in form? Is your contact information clearly displayed? Does the layout of your website encourage social sharing and further interaction with your brand? These key elements are essential to review when optimizing the usability of your site.
Call to Actionkeyboard_arrow_up
Placing 'calls to action' on your website encourages customers to contact your business. A friendly suggestion, such as “Contact us today!” demonstrates that your business wants to develop a relationship with its customers. It’s important that calls to action are appropriate for a visitor’s level of engagement with your company. If they’re just discovering your brand, invite them to subscribe to your email newsletter. If they’re already a loyal customer, perhaps they’ll enjoy participating in your brand’s loyalty rewards program. Regardless of what you’re asking visitors to do at your site, always include a call to action at least once on each page.
Short Loading Timeskeyboard_arrow_up
When looking for information online, nothing aggravates visitors more than slow loading times. Customers can be turned away completely due to this issue. Testing your website ahead of time will help you pinpoint any loading time issues, and these can be fixed before your site’s official release. To increase customer retention and provide a positive user experience, periodically evaluate your website’s loading time once it has launched. Short load times give customers the information they want when they want it. If your site can’t deliver, a competitor’s site will.
On Site Blogkeyboard_arrow_up
An on-site blog helps keep customers informed about the latest products, company events, and industry-related information. Featuring a blog on your website is a great way to connect with them, especially if your posts encourage readers to interact with your brand. Keeping your blog regularly updated informs customers of your brand’s values and desire to promote communication. By regularly providing readers with fresh, helpful, engaging content, your brand becomes a trusted resource and an industry authority.
SEO - Clean SEO Friendly Codekeyboard_arrow_up
Whether you’re developing new webpages or optimizing existing ones, it’s critical to have clean, SEO-friendly code. By taking the time to improve your site’s code, you can increase the overall return on investment. SEO-friendly code acts as a guide for search engine spiders by providing a clear picture of your site’s content. Certain CMS services, such as WordPress, provide plug-ins designed to simplify the process of cleaning up code and increasing search engine rankings. Since it requires little coding knowledge (if any), WordPress is a great resource for companies struggling to drive traffic to their websites.
Mobile Sites vs Responsive Siteskeyboard_arrow_up
Statistics indicate that the use of mobile devices to conduct online searches has increased significantly in the past two years. In fact, approximately 95% of mobile device users count on their devices to search for local products and services. To effectively reach this growing population of mobile users, businesses need to be sure that their websites are available from any device. A business planning the develop a website would be better served by choosing a responsive design capable of adapting to any device.
Compatibility with Multiple Browserskeyboard_arrow_up
As technology progresses, the number of internet browsers is steadily growing. From Internet Explorer and Chrome to Firefox and Safari, it can be frustrating to keep up with them all. When creating a website, it’s vital to ensure that your website is reachable from multiple browsers. Specifically, your site should load properly on all major browsers – including older versions. Failing to take this step may exclude a large section of your customer base, which can be a costly consequence for a growing business.
Captcha Testskeyboard_arrow_up
Spam, spam, and more spam. That’s what some businesses receive in their comment sections, contact forms, and site forums that don’t have captcha tests in place. These tests (you’ll recognize them as the random letters and numbers typed before submitting a web-based form) differentiate humans from robots. Adding these short tests to your contact forms will ensure that only humans are able to use your site’s resources – saving your business time and money.
Effective Securitykeyboard_arrow_up
With the evolution of technology, newer and more advanced security risks threaten to compromise your website’s integrity. From malware and viruses to malicious apps and the threat of hackers, websites must prevent security breaches on both the front ends and back ends. Websites built to conduct online transactions, such as ecommerce sites, need additional security measures to protect customer information. To reduce the potential for browser-based threats, businesses must add SSL certificates to their websites. During development, it’s critical to review the security features included in your site’s framework and design. Businesses also need to conduct regular security checks or work with a provider who offers this service.
Offsite Reviewskeyboard_arrow_up
Due to Google’s search algorithm changes, greater priority has been placed on local searches. Review services, such as Google and Yelp, can be instrumental in generating qualified leads for businesses. Now, when customers search for a local business or product, they’re often greeted with reviews about a company on the first page of search engine results. Obtaining reviews on third party websites adds to your brand’s credibility, while making it simple for viewers to gain insight into customer satisfaction associated with your brand. To guarantee customers are able to leave reviews about your company, make sure to claim your business profile on third party review sites like Google and Yelp. You can than create a call to action on your website that will prompt a client to write a review and lead them to that particular third party review service. Google offers a great way to connect your Google+ business page reviews with your website. As long as you have an address for your business that qualifies and a Google+ account, you can search for your business page and if one doesn’t exist already you can create one. Once Google verifies that you’re the owner you will see your Google+ business page linked to your website whenever it appears in the SERP’s.
Customer Reviewskeyboard_arrow_up
Similar to offsite reviews, customer testimonials can be used to promote your business. By featuring customer testimonials on your site, you demonstrate your company’s skills, products, and commitment to customers. If you already have a loyal customer base, reach out to a few and solicit online reviews. If they’re willing to provide a recorded testimonial, take advantage of this opportunity to create a branded video. The more genuine, detailed testimonials your company receives, the greater your chances of gaining new customers.
Trackingkeyboard_arrow_up
Between Google Analytics, Google Webmaster Tools and bing Webmaster Tools, web developers have the mechanisms necessary to accurately and efficiently calculate return on investment. For both traditional and mobile websites, these instruments can be used together to monitor traffic, engagement, and conversion rates. After digging deep into the data, it’s possible to uncover which marketing campaigns work best and which are underperforming. These valuable insights into why customers come to, stay on, and leave your website help your team perfect marketing strategies and adjust engagement techniques to maximize results. Since your branded online presence acts as a 24/7 storefront, it’s essential to simplify the outcomes measurement process by using Google Analytics along with Google and bing’s Webmaster Tools.
Sitemapkeyboard_arrow_up
When you sit down to read a book, what’s the most helpful section to review first? Typically, it’s the table of contents. Acting as a summary of the book’s details, the table of contents provides a snapshot of material found within. Similarly, a sitemap provides visitors and search engines with the information to easily navigate your website and discover its contents. To keep your site up to date, it’s necessary to revise the site map as new pages are added. Google Webmaster Tools simplifies this process for you.
Stock Imageskeyboard_arrow_up
When incorporating images into your site’s content, make sure to receive written permission for use and pay relevant fees, if applicable. There are also sites that offer access to copyright-free images. However, be sure to carefully review terms of use before posting them. For many businesses, the costs associated with the lawful use of images outweigh the immediate benefit of “getting something for nothing.”
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